Privacy Policy

This Privacy Policy governs the manner in which Temecula Valley Convention and Visit Bureau Inc. d/b/a Visit Temecula Valley collects, uses, maintains and discloses information collected from users of the www.visittemeculavalley.com Website (Website). This Privacy Policy applies to the Website and all products and services offered by Visit Temecula Valley.

We are committed to safeguarding the privacy of our website and digital property users. This privacy policy and terms of use statement describes the type of information that we gather through our website and digital platforms, how we use and disclose that information, and the steps we take to protect user information. By visiting the Visit Temecula Valley website or digital platforms, or by purchasing hotel reservations or tickets using the 3rd party services connected to the Visit Temecula Valley website or digital platforms, you accept the privacy practices and terms of use described in this statement.

Personal Information
We may collect personal information from users in a variety of ways, including, but not limited to, when users visit the Website, subscribe to the newsletter, enter a contest, make a reservation, fill out a form, and in connection with other activities, services, features or resources available on the Website. Users may be asked for, as appropriate, name, email address, mailing address, zip code and phone number. Users may, however, visit the Website anonymously. We will collect personal information from users only if they voluntarily submit such information to us.

Non-personal Information
We may collect non-personal information about users whenever they interact with the Website. Non-personal information may include your domain, the type of device used and Internet browser, geographic location, the date and time of site visit, duration of visit, pages access, and the referring page (the webpage that contained the link to our site that you clicked on to get there). We aggregate this information with other site visitors and use this information to measure performance, analyze user traffic patterns, and improve the overall website experience. 

Web browser cookies
The Website may use "cookies" to enhance user experience. The user's web browser places cookies on the user's hard drive for record-keeping purposes and sometimes to track information about the user. The user may choose to set a web browser to refuse cookies, or to be alerted when cookies are being sent. The use of cookies is a standard practice among Internet websites and most Internet web browsers. Through your computer settings, and through some Internet browsers, you may customize your user experience to reject or delete cookies. Please note, some features on this site may not function properly without cookies. You can find out more about cookies by visiting http://www.allaboutcookies.org.

How we use collected information
Visit Temecula Valley does not collect personally identifying information such as name, address, telephone number, etc., unless you provide the information voluntarily. We may ask for personal information so that we can tailor the interactive features of our website, such as:

  • To improve customer service
  • The information users provide helps us respond to customer service requests and support needs more efficiently.
  • To run a promotion, contest, survey or other Website feature
  • To send information on topics that the user agreed to receive.
  • To send periodic emails to your specific interests and to provide information you have requested such as Visitor Guides and Email Newsletters. We may also capture personal information from you if you complete an online survey.


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We may use the email address to respond to users' inquiries, questions, and/or other requests. users opting-in to the Website's mailing list will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are at the bottom of each email.

Visit Temecula Valley makes commercially reasonable efforts to comply with all state and federal laws, including CAN-SPAM. You can opt-out of email communications from us at any time by following the unsubscribe instructions in any email you receive from us, or by sending an e-mail to info@visittemeculavalley.com  that contains the email address you wish us to unsubscribe from our lists.
In the event that Visit Temecula Valley conducts an online promotion, contest, or sweepstakes, information we collect will be used consistent with the terms and conditions outlined in the rules and regulations. Any personal information you provide will not be sold to outside companies or organizations. 

If you would like us to delete all of your personal information (except for information that we keep for record-keeping purposes) and/or remove your name and address from promotional lists (including any personal information gathered by our service providers) and place your name on our “do not contact” list, contact us at info@visittemeculavalley.com and provide us with details of what you require.  We will make commercially reasonable efforts to delete your information from our active files. Please note that requests to update your personal information may take up to 10 business days.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect our rights, property, or safety, or that of our respective staff, affiliates, business partners, customers, or others.

Opt-out 
We may inform you by email of our available services, products, specials and sweepstakes. You may opt in or out of receiving these materials or information at any time.

Sharing User's personal information
Unless the disclosure of your personal information is required by law or court order, we do not sell, trade, or rent user's personal information to others. We use third-party software to help us operate our business and the Website, such as sending out newsletters or surveys. We may share generic aggregated demographic information not linked to any user's personal information with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Security of User's Personal Information
We take reasonable security precautions to secure the personal information that you choose to provide against loss, misuse, alteration, or unauthorized access. Unfortunately, no transmission of information over the Internet is guaranteed to be completely secure. It may be possible for third parties not under our control to access transmissions unlawfully. While we strive to protect your personal information, we cannot ensure or warrant the security of any personal information that you transmit to us. Any such transmission of Personal Information is done at your own risk.

Minors and Children’s Privacy
Protecting the privacy of young children is especially important. Our website and digital properties are not directed to children under the age of 18, and we do not knowingly collect personal data from children under the age of 18 without obtaining parental consent. If we learn that personal data has been collected from persons under 18 years of age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child under 18 years of age has shared their personal information with Visit Temecula Valley then you may alert us at info@visittemeculavalley.com and request that we delete your child’s personal data from our systems.

Business to Business & RFP Forms
Some of the online services available through Visit Temecula Valley digital platforms require you to provide personal information or information about your company. In order to access these services, such as Request for Proposal Forms, and other B2B applications, you will be asked to complete detailed forms such as name, email address, business address, IATA number, and details about your service needs.
If you would like us to delete all of your personal and company information (except for information that we keep for record-keeping purposes) and/or remove your name and address from promotional lists, place your name on our “do not contact” list, contact us at info@visttemeculavalley.com and provide us with details of what you require.  We will make commercially reasonable efforts to delete your information from our active files. Please note that requests to update your personal information may take up to 10 business days.

Social Media
If you create an account using Facebook Connect, we have access to any information you have made public on your profile and may collect and store that information. Similarly, if you have made public posts from your other social media accounts that include our specialized hashtags, we may collect and use that information to learn more about you.

Third-party Websites
Users may find advertising or other content on the Website that link to the Websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these Websites and are not responsible for the practices employed by Websites linked to or from the Website. In addition, these Websites or services, including their content and links, may be constantly changing. These Websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other Website, including Websites, which have a link to the Website, is subject to that Website's own terms and policies.

Advertising
Advertisers, who may set cookies, may deliver digital ads appearing on the Website to users. These cookies allow the ad server to recognize the user's computer each time the advertiser sends an online advertisement to compile non-personal information about the user or others who use the user's computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to the user. This Privacy Policy does not cover the use of cookies by any advertisers.

Google AdWords and Google Display Network
The Website uses the Google AdWords remarketing service to advertise on third-party Websites (including Google) to previous users to the Website. This could be in the form of an advertisement on the Google search results page, or a Website in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on user's past visits to the Website. Any data collected will be used in accordance with this Privacy Policy and Google's Privacy Policy. Users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ad Settings.

Google Analytics Demographic and Interest
On the Website we collect demographic data from Google's Interest-based advertising with Google Analytics. Users can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Remarketing/Retargeting Policy 
Remarketing or retargeting allows advertisers to show ads to users who have previously visited the advertiser's Website as they browse the Web. Third party vendors, including Google, show ads on Websites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to www.visittemeculavalley.com. Google provides information on opting out here: http://www.google.com/policies/technologies/ads/. If you would like to be able to opt out from vendors other than Google, more information can be found here: http://www.networkadvertising.org/choices/.

Revisions to this Privacy Policy
Temecula Valley Convention and Visit Bureau, Inc. d/b/a Visit Temecula Valley has the discretion to revise or modify this Privacy Policy at any time. If we make revisions to this Privacy Policy, we may provide notice of the revisions either by announcing the changes on the Website or by posting a revised version of the Privacy Policy on the Website.

GDPR
Visit Temecula Valley makes commercially reasonable efforts to comply with all international laws, including the General Data Protection Regulations (GDPR). If you wish to access or amend any personal data we hold about you, or to request that we delete or transfer any information about you that we have obtained through our website or digital platforms, you may contact us at info@visittemeculavalley.com with the subject line “GDPR compliance”. At your request, we will have any reference to you deleted or blocked in our database. Please note that while any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so. At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact our Director of Operations, Leigh Jensen at leigh@visittemeculavalley.com. You also have a right to lodge a complaint with data protection authorities. This provision does not apply to personal data that is part of our B2B client database. In this case, the management of our client data is subject to the terms of service for our business division and request for access, correction or deletion should be made to the account manager responsible for maintaining your client relationship.

Your acceptance of these terms
By using the Website, users signify acceptance of this policy.

Contact us
If users have any questions about this Privacy Policy, the practices of this Website, or dealings with this Website, please contact us at:

Visit Temecula Valley
PO Box 1676
Temecula, CA 92593
(951) 491-6085 or info@visittemeculavalley.com
This Privacy Policy was last updated on May 15, 2018.