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Hospitality Workshops
Visit Temecula Valley is committed to enhancing the skills of our partners and their guest-facing employees through a series of hospitality workshops. These sessions are designed as valuable learning opportunities that aim to boost the expertise and effectiveness of staff in creating memorable guest experiences. By participating in these workshops, employees can refine their abilities, ensuring they meet and exceed the expectations of visitors. It's an investment in our community's future, fostering a culture of excellence in hospitality across Temecula Valley.
Upcoming Webinars
June 18th, 2025
9:30-10:30am
Anticipating Guest Needs
A proactive approach to service, focusing on how staff can anticipate and fulfill guest needs before they ask, creating a seamless, impressive service experience.
October 15th, 2025
9:30-10:30am
The Power of Personalization
Teaching staff how to tailor their service to individual guest preferences, from addressing repeat visitors by name to recommending activities based on guest profiles, thus making visits more personalized and memorable.
Past Hospitality Workshops
Conflict Resolution and De-escalation Techniques
Upselling and Cross-selling Skills
