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Hospitality Workshops
Visit Temecula Valley is committed to enhancing the skills of our partners and their guest-facing employees through a series of hospitality workshops. These sessions are designed as valuable learning opportunities that aim to boost the expertise and effectiveness of staff in creating memorable guest experiences. By participating in these workshops, employees can refine their abilities, ensuring they meet and exceed the expectations of visitors. It's an investment in our community's future, fostering a culture of excellence in hospitality across Temecula Valley.
Upcoming Webinars
June 27, 2024
9:30-11am
Conflict Resolution and De-escalation Techniques
Join us for an insightful workshop hosted by our Riverside County Sheriff Department's "CORE TEAM". This workshop will focus on conflict resolution and de-escalation techniques, equipping your staff with the necessary skills to handle challenging situations and guest complaints with professionalism and diplomacy. Don't miss this opportunity to enhance your capabilities in managing conflicts effectively and maintaining poise under pressure.
October 30, 2024
9:30-11am
Upselling and Cross-selling Skills
Enhance your team's capabilities with our workshop on Upselling and Cross-selling Skills. Designed for frontline employees, this session provides a comprehensive overview of effective techniques for recommending additional services, menu items, or experiences. Learn how to increase revenue while simultaneously improving guest satisfaction. Empower your staff with the skills to not only meet but exceed guest expectations, contributing to a memorable experience for all. Join us and unlock the potential of every customer interaction.
Past Hospitality Workshops
