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Spotlight on Service

Temecula Experience

Temecula Valley has built a reputation for being the wine country of Southern California. It is most uniquely noted for its casual and picturesque wine region that inspires a wide variety of events, attractions and amenities - creating a robust destination. A place where people make connections, refresh and have fun. While each visit promises a rich, new experience, it's always enhanced by the sunny, relaxed spirit synonymous with Southern California.

Mission Statement:

Create a memorable experience for guests visiting Southern California Wine Country, by offering warm, gracious, and definitive guest service, inspiring our guests to visit again.

Core Service Principles:

  • Sincerity  -  Offer genuine and intentional service, because you enjoy and desire to satisfy the customer.

  • Enthusiasm  -  Passionately serve the customer. Make sure it comes from your heart.

  • Respect  -  Treat each customer with reverence.  They are the cornerstone of your job.

  • Vision  -  Commit to anticipating and recognizing what the customer will need, before they communicate it.

  • Intervention  -  Immediately resolve customer problems with grace and professionalism.  You are empowered to ensure customer is happy before they leave the property.

  • Care  -  Be accountable and responsible to provide consistent sustained service levels.

  • Enjoyment  -  Enjoy your customers and your workplace, as your mood is contagious to those around you.

Service Commitments:

  • I will make the customer feel valued and appreciated.
  • I will ensure the customer knows I am happy to serve them.
  • I will make customer happy they have selected my company over the competitor.
  • I will earn my customer's patronage, referrals and loyalty.
  • I will welcome the customer as if a guest in my own home.
  • I will never inconvenience a customer.
  • I will be genuine in service in order to obtain the customer's repeat business.
  • I will create a total care experience by anticipating the customer's needs.
  • I will inform the customer that it was a pleasure to care for them.

Spotlight on Service Award Winners 2013-2014

Date            Nominee Name                Company                                           Title

Jan 16         Bruce Wedeking                  City of Temecula                              Maintenance Superintendent

Jan 16         John Maisey                        City of Temecula                               Lead Maintenance

Jan 16         Mario Munoz                        City of Temecula                               Lead Maintenance 

Jan 16         Dave Durfee                         CC & Company                                 Entertainer  

Feb 8          Francisco Malonay               Jamba Juice                                      Team Member

Feb 18        Ashley Browning                  TCSE (Promenade Mall )                    Guest Services Manager

Feb 23        Devin Jordan                        Crush & Brew                                      Server

Mar 3          Brent Ferris                           Lazy Dog Cafe                                    Server/Bartender

Mar 8          Franz La Torre-Braithwaite   Casa de Lucy                                   Server       

Mar 9          Carol Post                              Old Town Spice Merchants              Manager

Apr 12        Joseph Lang                           Applebee's                                          Server       

Apr 21        Monica O'Neal                        Applebee's                                           Server 

Jun 18         Shelby Jordan                      TCSE (Promenade Mall)                      Guest Services Lead

Oct 15         Melissa McKnight                  Grapeline WC Shuttle                        Driver/Host                      

Oct 26         Michael Almodovar               Taco Bell                                             Guest Services

Nov 11         Michele Steinhardt               Kohl's Department Store                  Sales Associate

Dec 7           Trinidad Aguilar                    Crush & Brew                                    Assistant Manager

Feb 8           Francisco Malonay               Jamba Juice                                     Team Member

Spotlight on Service Award Winners 2014 - 2015 

Apr 16         Ashley Browning                  TCSE (Promenade Mall)                  Guest Services Manager 

Apr 16         Kristen Ahern                       TCSE (Promenade Mall)                  Guest Services Lead 

May 3         Julio Montalvo                      South Coast Winery Resort & Spa   Waiter

May 19       Melissa Perry                       Robert Renzoni Vineyards               Server

May 19       Ray Roberson                     Grapeline Wine Tour                        Driver/Host

May 27       Justin Ruiz                           Yard House                                      Server/Trainer 

May 30      Michael Alby                         Mini's Cafe                                       Server

Jun 10       Ariel Starkweather               Karl Strauss                                       Server

Aug 22      Daniel Villalobos                  Crush & Brew                                    Server 

 Aug 29     Penny Delgado                    Lorimar Vineyards & Winery            Director of Tours

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