Spotlight on Service
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The Temecula Experience
Temecula Valley will build a reputation for being the wine country of Southern California. It is most uniquely noted for its casual and picturesque wine region that inspires a wide variety of events, attractions and amenities -creating a robust destination. A place where people make connections, refresh and have fun. While each visit promises a rich, new experience, it's always enhanced by the sunny, relaxed spirit synonymous with Southern California.
Create a memorable experience for guests visiting Southern California Wine Country, by offering warm, gracious, and definitive guest service, inspiring our guests to visit again.
Core Service Principles:
Sincerity - Offer genuine and intentional service, because you enjoy and desire to satisfy the customer.
Enthusiasm - Passionately serve the customer. Make sure it comes from your heart.
Respect - Treat each customer with reverence. They are the cornerstone of your job.
Vision - Commit to anticipating and recognizing what the customer will need, before they communicate it.
Intervention - Immediately resolve customer problems with grace and professionalism. You are empowered to ensure customer is happy before they leave the property.
Care - Be accountable and responsible to provide consistent sustained service levels.
Enjoyment - Enjoy your customers and your workplace, as your mood is contagious to those around you.
- I will make the customer feel valued and appreciated.
- I will ensure the customer knows I am happy to serve them.
- I will make customer happy they have selected my company over the competitor.
- I will earn my customer's patronage, referrals and loyalty.
- I will welcome the customer as if a guest in my own home.
- I will never inconvenience a customer.
- I will be genuine in service in order to obtain the customer's repeat business.
- I will create a total care experience by anticipating the customer's needs.
- I will inform the customer that it was a pleasure to care for them.
Spotlight on Service Award Winners 2013-2014
Date Nominee Name Company Title
Jan 16 Bruce Wedeking City of Temecula Maintenance Superintendent
Jan 16 John Maisey City of Temecula Lead Maintenance
Jan 16 Mario Munoz City of Temecula Lead Maintenance
Jan 16 Dave Durfee CC & Company Entertainer
Feb 8 Francisco Malonay Jamba Juice Team Member
Feb 18 Ashley Browning TCSE (Promenade Mall Guest Services Manager
Feb 23 Devin Jordan Crush & Brew Server
Mar 3 Brent Ferris Lazy Dog Cafe Server/Bartender
Mar 8 Franz La Torre-Braithwaite Casa de Lucy Server
Mar 9 Carol Post Old Town Spice Merchants Manager
Apr 12 Joseph Lang Applebee's Server
Apr 21 Monica O'Neal Applebee's Server
Jun 18 Shelby Jordan TCSE (Promenade Mall) Guest Services Lead
Oct 15 Melissa McKnight Grapeline WC Shuttle Driver/Host
Oct 26 Michael Almodovar Taco Bell Guest Services
Nov 11 Michele Steinhardt Kohl's Department Store Sales Associate
Dec 7 Trinidad Aguilar Crush & Brew Assistant Manager
Feb 8/14 Francisco Malonay Jamba Juice Team Member